Privacy Policy

Introduction

Novionex Corp ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. This policy applies to all personal data we collect through our website at novionex.com and our software testing services.

Data Controller Information

The data controller for your personal information is Novionex Corp, a company registered in Scotland with registration number 84536415. Our registered address is 39 Green Lane, Edinburgh EH2P 2GE, Scotland. For any privacy-related enquiries, please contact us at [email protected] or call +44 131 658 6202.

Data We Collect

We collect and process various types of personal data collection depending on how you interact with our services. The data we collect includes:

• Contact Information: Name, email address, phone number, and company details when you contact us or request our services
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Communication Data: Records of correspondence, enquiries, and support requests
• Service Data: Information related to the software testing services we provide to you
• Marketing Data: Your preferences for receiving marketing communications and your responses to our marketing campaigns

How We Use Your Information

We use of your data for various legitimate business purposes, including how we use your information to provide and improve our services. The specific purposes include:

• Providing software testing services and responding to your enquiries
• Managing client relationships and project delivery
• Improving our website functionality and user experience
• Sending marketing communications about our services (with your consent)
• Complying with legal obligations and protecting our legitimate interests
• Analysing website usage to optimise our digital presence

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and UK data protection laws, we process your personal data based on the following legal grounds: legitimate interests for business operations and service improvement, contractual necessity for service delivery, consent for marketing communications, and legal compliance where required by law.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, including analytics providers, email service providers, and cloud hosting services. All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data retention for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact information is typically retained for 7 years after our last interaction, website usage data for 26 months, and service-related data for the duration of our business relationship plus 7 years for legal compliance.

Your Rights

Under GDPR and UK data protection laws, your rights include the following important protections:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Where we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

Children's Privacy

Our services are not directed at children under 16 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact information is available through the following channels:

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO through their website at ico.org.uk or by calling their helpline.